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Terms of Service

Last updated: 1 September 2026

These Terms of Service ("Terms") govern your use of the Prompt Reach website and any services provided by Prompt Reach ("we", "us", "our"). By accessing this website or engaging our services, you agree to these Terms. If you do not agree, do not use this website or our services.

1. Services

Prompt Reach provides AI chat advertising services, including but not limited to campaign strategy, creative production, campaign setup in OpenAI Ads Manager, tracking configuration, ongoing optimisation, and future-proofing services for AI chat platforms.

Specific deliverables, timelines, fees, and responsibilities will be set out in a separate written agreement or statement of work signed by both parties before work begins.

2. No Guarantee of Results

We apply professional skill and experience to every engagement, but we do not guarantee specific advertising results including but not limited to click-through rates, conversion rates, cost per click, or revenue outcomes. Advertising performance depends on many factors outside our control, including your product, landing page, offer, budget, and platform algorithm changes.

3. Client Responsibilities

You agree to:

  • Provide accurate information about your business, products, and target audience.
  • Ensure all advertising content you provide or approve complies with applicable laws, regulations, and platform policies.
  • Provide access to your website, landing page, tracking tools, and creative assets needed to deliver the services.
  • Pay invoices within the agreed payment terms.

4. Platform Compliance

All campaigns are subject to the advertising policies of the relevant platform (including OpenAI's advertising policies). We are not liable for campaign rejection, suspension, or removal resulting from platform policy decisions. We will work in good faith to resolve any compliance issues, but final decisions rest with the platform.

5. Intellectual Property

Upon full payment of all fees, you own the creative assets (ad copy and images) produced specifically for your campaigns. We retain the right to use non-confidential campaign information for portfolio and case study purposes unless you request otherwise in writing.

We retain ownership of any proprietary tools, templates, processes, or methodologies used to deliver the services.

6. Confidentiality

Both parties agree to keep confidential any non-public business information shared during the engagement. This obligation survives termination of the agreement for a period of two years.

7. Limitation of Liability

To the maximum extent permitted by law, Prompt Reach's total liability to you for any claim arising from or related to these Terms or our services will not exceed the total fees paid to us in the three months preceding the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such damages.

8. Indemnification

You agree to indemnify and hold Prompt Reach, its directors, employees, and agents harmless from any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of our services; (b) your violation of these Terms; (c) advertising content you provide that infringes third-party rights or violates applicable law.

9. Termination

Either party may terminate a service engagement with 30 days written notice. You remain liable for fees for work completed up to the termination date. We reserve the right to terminate immediately if you breach these Terms or fail to pay invoices.

10. Governing Law

These Terms are governed by the laws of the jurisdiction in which Prompt Reach is registered. Any disputes shall be resolved in the courts of that jurisdiction. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

11. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated Terms.

12. Contact

Questions about these Terms? Contact us at:
Prompt Reach
Email: hello@pvr.agency